Service Level Agreements and Custom Maintenance Plans
Overview
While comprehensive national statistics for 2024 are not yet available, regional data indicates a notable rise in fire incidents linked to solar installations in South Africa.
Key Insights
- Johannesburg: FireOps SA reports that approximately 25% of structural fires in the city are related to solar installations or load-shedding backup systems. (Source: it-online.co.za)-
- Gauteng Central Area: Fire services have responded to about 11 to 12 fires daily, with one in every six attributed to solar panels. (Source: ewn.co.za)-
- Common Causes: Fires often stem from faulty installations, poor-quality components, and lack of maintenance, leading to issues like arcing, overheating, and thermal runaway in lithium-ion batteries. (Source: channelwise.co.za)-
- Installation Quality: The surge in demand for solar solutions has led to a proliferation of unqualified installers, increasing the risk of improper setups. (Source: citizen.co.za)
Recommendations
- Professional Installation: Ensure that solar systems are installed by certified professionals adhering to South African National Standards (SANS).
- Regular Maintenance: Implement routine checks and maintenance to identify and rectify potential issues early.
- Documentation: Maintain detailed records of installations and maintenance to support warranty claims and insurance coverage. By prioritizing quality installation and ongoing maintenance, the risks associated with solar installations can be significantly mitigated.
HydroSun: SLA’s & Customised Maintenance Plans
HydroSun offers structured Service Level Agreements (SLAs) and custom maintenance plans for both Commercial & Industrial (C&I) and Residential solar systems. With our professional team and years of field experience, we ensure your system remains safe, compliant, and performing at its best.
Why solar maintenance matters:
- Periodic maintenance improves system efficiency and lifespan.
- Maintaining compliance with insurance and safety standards is critical.
- Regular servicing provides peace of mind, especially during high-demand seasons.
- Undetected faults can result in costly failures or underperformance.
What HydroSun offers:
- Service Level Agreements under our Voltage Series (C&I) and tailored Residential plans.
- Flexible maintenance plans to suit every need and budget.
- Custom SLA solutions tailored for unique system configurations or operational needs.
- Professional inspections with documented reports, photos, and checklists.
- Thermal (FLIR) imaging to detect heat anomalies and hidden faults.
- PV panel cleaning using water-only DI systems with proper working-at-height safety.
- Included benefits like free call-outs, discounted repairs, and standby inverters during critical failures.
- Priority support, after-hours assistance, and ongoing system optimization.
- We maintain and service systems regardless of who installed them.
Note: Specific SLA details and pricing tiers are available on request. Terms & Conditions apply.
Voltage Series Plans (For Commercial/Industrial Clients)
High Voltage Plan
Our most comprehensive package, designed for businesses that demand peak system performance, priority service, and full-spectrum support.
Medium Voltage Plan
The medium voltage plan: Balanced and efficient—ideal for businesses wanting reliable maintenance, monitoring, and cost-effective care.
Low Voltage Plan
A solid entry-level plan offering essential system inspections and remote monitoring, with access to discounted services.
Solar Intensity Plans (For Residential Clients)
Sun Core Plan
A premium residential plan with top-tier support, system optimization, and complete care for peace of mind at home.
Sun Edge Plan
Smart support for homeowners who want quality inspections, monitoring, and dependable service at great value.
Sun Light Plan
Our Sun Light plan – basic yet effective plan for keeping your home solar system checked, clean, and functioning well year-round.